Error Message
You do not have access to this feature.
The Workforce Customizer App is accessible to authorized members only.
What this error means
This message appears when you try to open a Workforce Customizer page that your account is not permitted to view.
This typically happens when:
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Your user account is not linked to the organisation whose page you’re trying to access
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You are signed in, but do not have the correct permissions for this feature
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You followed a link or bookmark to a page that your account cannot open
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The Org ID in the URL does not match the organisations you’re authorized for
The lock illustration and message (shown in the uploaded PDF) highlight that access is limited to approved members only.
No Access
How to fix it
Try the following steps:
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Check that you’re signed in with the correct email associated with your organisation.
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If you believe you should have access, contact your internal admin or Pearson Support to review your permissions.
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When contacting support, include:
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The page URL
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The Org ID you attempted to access
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The email used to sign in
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The time you saw the error
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Support team: wfs.support@pearson.com